Frequently Asked Questions
What is virgin hair?
Virgin hair is hair that has not been altered from its natural state, colored or chemically processed. The "virgin hair" is collected by tying the hair before cutting it to maintain the direction of the cuticle. After the hair has been cut and collected it can be made into various extension types such as sewn onto a weft, clip-in wefts, made into wigs.
What is Remy's hair?
Remy hair or Remi hair is the term used when each strand of hair is perfectly aligned from root to tip with the cuticles facing in the same direction - this is only possible when the real human hair has been cut from a ponytail and not mixed or unaligned.
When will I receive my order?
Your order will begin processing within 24 hours of the order confirmation which you will receive immediately by email. Your order will be shipped once your order is finish processing and ready to ship which can be 5 to 7 Business days. placed the order from.
Please allow the following processing times;
Regular orders: 5 - 7 Business days
Custom Wigs 5-10 Business days
Customized closures 25 days
Regular Closures - 5 - 7 Business days,
Lace Wigs: 20 days
Will I be updated on my order?
Yes, you can Email us with your order number or full name and we will check the status of your order and get back to you as soon as possible.
Where do you ship to?
We ship Worldwide to all destinations.
Domestic shipping insurance- $15
Standard International - $25
Express International $50
Where are you based?
We are based in New Jersey
How much hair do I need?
This varies depending on what you want to achieve.
2-3 packs (200g-300g) are enough for full head extensions.
1 pack (100g) can be used to add volume and body to your natural hair.
What is the difference between the hair types?
Indian: Real raw Indian hair is thick but it isn't heavy. It feels light and airy especially after being washed.
Russian/European: A great choice if you have fine hair, favored by European woman as the hair type is light in density and can take color very easily.
Brazilian: Brazilian hair extensions are extremely versatile. The hair comes in all different styles such in straight, wavy, very curly/spiral curls. Real human Brazilian hair is medium to thick density. Great if you have thick hair or are wanting to add volume.
Malaysian: This is a good alternative to European hair as it is also fine but also more silky hair, it's naturally straight and will not kink or wave.